Tech Support
Offer reliable, remote technical support to your customers and team members. From troubleshooting software and hardware issues to guiding users through installations and system setups, Nekazi’s assistants ensure smooth, stress-free tech experiences.
Roles
Providing first-line assistance for software, hardware, and network issues through chat, email, or phone.
Diagnosing technical problems, guiding users through solutions, and escalating complex issues to specialist teams.
Monitoring IT systems and applications to detect, report, and address performance issues procactively.
Assisting with installation, configuration, and updating of applications and tools to ensure smooth operation.
Creating, maintaining, and securing user accounts, passwords, and access rights.
Developing and maintaining FAQs, troubleshooting guides, and technical documentation for efficient self-service.
Delivering technical assistance to clients and employees across different locations through secure remote access tools.
Assisting with setup, configuration, and maintenance of computers, peripherals, and network connections.
Skills
AnyDesk, TeamViewer
Freshdesk, Zendesk
Nagios, Datadog
Confluence, Notion
Slack, Microsoft Teams
LastPass, 1Password Business
Why hire Tech Support at Nekazi?
No commitment, cancel at any time.
Fast
Start with your talent in 1-3 weeks.
Flexible
Never worry about a bad hire again. Our contracts are flexible and month-to-month.
Dependable
The best talent longevity in the industry. Never worry about retention again.
Fully dedicated, full time talent.
Fully dedicated, full time talent.
Fully supported
HR, payroll, compliance. We’ve got it covered for you.
Elites
Hire valedictorians from all around the Africa.
How to work with Nekazi to staff your business with top 0.1% Tech Support
Consultation & Discovery
We discuss your business needs and goals to identify the right skills and solutions for your team.
Matching the Right Talent
We provide 3-5 pre-vetted, university-educated professionals for you to interview and choose from.
Kick-Off & Onboarding
Once you select a candidate, we ensure smooth onboarding—ready to work in just one week.
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