Customer Service Support
Provide prompt, professional assistance to your customers with Nekazi’s customer support specialists. From answering inquiries and resolving complaints to managing live chats and email queues, we ensure your clients always feel heard and valued.
Nekazi’s Customer Service Assistants help you deliver prompt, professional support that keeps your customers satisfied and loyal. Whether managing live chats, responding to emails, handling inquiries, or resolving complaints, our team ensures every interaction reflects your brand’s values and commitment to service. We help you maintain fast response times, clear communication, and a positive customer experience across every channel.
Trained in platforms like Zendesk, Freshdesk, Intercom, and HubSpot, our assistants integrate easily into your existing systems and workflows. With strong communication skills, empathy, and attention to detail, they represent your business with care and consistency. By partnering with Nekazi, you gain a reliable extension of your team that helps you strengthen customer relationships and build long-term trust.
Roles
Handling customer calls, emails, and chats to resolve queries, provide information, and ensure a positive customer experience.
Managing escalations with professionalism by addressing concerns quickly and effectively to maintain customer trust.
Assisting customers with order processing, tracking, cancellations, and product or service inquiries.
Providing first-level troubleshooting and escalating complex technical issues to the appropriate teams.
Gathering and documenting customer feedback through surveys and interactions to support service improvements.
Maintaining up-to-date guides, FAQs, and resources to empower customers with self-service options.
Delivering service in English, French, Arabic, Portuguese, German and other languages to meet the needs of diverse markets.
Maintaining accurate records of customer interactions in CRM systems to improve engagement and long-term relationships.
Skills
Zendesk and Freshdesk
Notion, Helpjuice
Hubspot CRM, Salesforce Service Cloud.
SurveyMonkey, Qualtrics, Typeform.
LiveChat, Drift.
How to work with Nekazi to staff your business with top 0.1% customer service
Consultation & Discovery
We discuss your business needs and goals to identify the right skills and solutions for your team.
Matching the Right Talent
We provide 3-5 pre-vetted, university-educated professionals for you to interview and choose from.
Kick-Off & Onboarding
Once you select a candidate, we ensure smooth onboarding—ready to work in just one week.
